Digital risk insurance
Fraudulent calls, money stolen from a bank account, fake online shops, and even emotional harm – these are just a few examples of situations in which BALTA will provide financial support of up to 7,000 EUR per year if you fall victim to fraudsters.
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Especially attractive price – from 18 EUR per year, or 1.50 EUR per month.
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The more people you insure, the more you save – only 10 EUR per year for each additional person.
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Minor children are also insured free of charge.
What is insured and what will we compensate?
Non-cash funds stored in a customer’s bank account, payment card, or financial transaction apps, as well as personal data, are insured.
We will compensate:
- funds fraudulently stolen from a customer;
- legal expenses related to fraud in cases of identity theft;
- psychological support and legal expenses in cases of cyberbullying.
One policy covers the 7 most common types of fraud and cyberbullying
Check out some examples of insurance cases!
For example, a customer receives an SMS supposedly from the State Police about an unpaid fine. The link in the message is fraudulent. The customer clicks it and enters bank details – the payment goes to the fraudsters, and they also gain access to the customer’s card information.
For example, a customer unknowingly enters their payment card details on a fraudulent website. The fraudsters use this information to make purchases with the customer’s money or transfer all funds to their own accounts.
For example, a customer shops at an online store and pays for a product. Later, it turns out that the store was set up by fraudsters, and the customer paid for an item they will never receive.
For example, a post appears on social media asking for donations for a person in distress. The customer makes a transfer, and it later turns out that the donations were collected by fraudsters.
For example, fraudsters call, pretending to be bank employees, and offer a profitable investment in stocks. The customer agrees and makes a transfer, which turns out to be fraudulent.
For example, fraudsters gain access to a customer’s “WhatsApp” profile and start messaging their relatives, pretending to be the customer and asking to borrow money.
For example, a customer is targeted online with deliberate ridicule and threatening or offensive behavior, significantly affecting their emotional well-being.
Submitting a claim
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RECEIVE A DECISION
After reviewing your claim, we will inform you about the decision and the compensation.
Frequently asked questions
Immediately inform BALTA, your bank or financial institution, the State Police, and the Cyber Incident Response Institution CERT.LV. If you suspect that your bank account access data has been compromised, change your bank passwords immediately. Stop all communication with fraudsters, even if they offer to return the lost funds – this is a tactic to steal even more money.
To receive a claim, you must submit all the information and documents we request:
- bank account statement;
- emails, SMS messages, screenshots, and other communication with fraudsters or persons who caused emotional harm;
- a copy of the police report and other documents proving the actions you took to recover stolen funds, such as correspondence with the bank or a submission to the Consumer Rights Protection Centre;
- in cases of cyberbullying – a doctor’s referral to a psychologist, psychiatrist, or psychotherapist;
- any other information that proves a fraud incident or emotional harm in the digital environment.
No, the insurance does not cover cash theft.
No, cases where a legitimate online store delays delivery, is hard to reach, does not acknowledge its fault, or otherwise provides poor service are not considered an insurable risk. In such cases, you should contact the Consumer Rights Protection Centre.