Home insurance

We will compensate losses in the event of fire, lightning strike, and explosion, as well as if an aircraft, its parts, or its cargo fall onto your home.

For example, if a mobile phone charger catches fire due to a short circuit and the fire damages your home, we will compensate the loss.

We will compensate losses caused to your home by a storm, heavy rainfall, flood, hail, heavy snowfall, unusually severe frost, or earthquake, as well as if precipitation enters your home or a tree, branch, mast, pole, or other similar structure falls onto it.

For example, if high winds cause a tree branch to break a window and rain damages the interior decoration and contents, we will compensate the repair costs and the losses for the damaged household goods.

We will compensate losses if liquid leakage occurs due to the rupture, bursting, or blockage of pipelines, connected devices, or equipment, including if a pipeline bursts due to corrosion, wear and tear, or frost. Cover also applies if an aquarium or drinking water tank bursts, or if the leakage is caused by the action or inaction of third parties.

For example, if a leakage from the apartment above floods your home, we will compensate the resulting losses.

We will compensate losses if a third party causes damage to your home or contents by breaking in, stealing, robbing, intentionally damaging or destroying property, or maliciously causing a fire.

For example, if someone breaks into your home while you are away, forces the door, and steals a television and other items, we will compensate the damage to the door and the stolen property.

We will compensate losses if a land vehicle directly collides with your home or part of it, including during loading or unloading, regardless of whether the driver is you, a related person, or a third party.

For example, if a driver fails to notice a gate post and damages it with a car, we will compensate the resulting loss.

We will compensate losses if your home or contents are damaged due to power supply disturbances, such as a power interruption, voltage deviation, sudden drop in voltage, or power surge. The compensation limit for this risk is €700 per insurance year, unless otherwise specified in the policy.

For example, if a power surge damages your refrigerator, we will compensate the loss up to €700.

We will compensate losses if damage to your home or contents is caused by the careless action or inaction of you, a related person, or a third party. Malicious acts are excluded.

For example, if you accidentally knock over a television and it breaks, we will compensate the loss.

We will compensate losses caused to your home as a result of political conflicts, including military unmanned aerial vehicles (drones), acts of war, terrorist acts, sabotage, civil commotion, riot, insurrection, or a coup d'état.

For example, if debris from a military drone damages the roof, windows, or façade of your home, we will compensate the losses.

Important! The political conflicts risk does not cover losses if they arise from war breaking out between two or more world superpowers: the United States of America, the United Kingdom, France, the Russian Federation, and China.

We will compensate losses for stolen or damaged furniture, electronics, clothing, and other valuables up to the selected sum insured. Cover also applies to household goods that are regularly used or taken outside your home, such as laptops, cameras, bicycles, scooters, pushchairs/prams, and personal possessions that may be stolen or damaged anywhere in the world.

Important! For mobile phones, tablets, laptops, and valuables, we pay compensation based on market value.

If you wish to insure mobile phone or tablet screen glass, contact us! External damage to the screen or body of a mobile phone and tablet is compensated if the policy:

• specifies the make and model of the device;
• specifies the mobile phone IMEI number or tablet serial number;
• includes photographs of the mobile phone or tablet showing clearly the device screen displaying the IMEI code or tablet serial number.

For example, if a mobile phone accidentally slips out of your hands and its screen shatters, we will compensate the loss provided the device is specified in the policy.

We will compensate unintentional damage or injury caused to someone else:

• if caused because you or your tenants failed to properly maintain your home;
• if caused by a domestic pet for which you are legally liable;
• if caused during your everyday day-to-day activities.

For example, if water leaks from your apartment and floods a neighbour's apartment, we will also compensate the losses caused to the neighbour.

We will provide greater protection if your home or household goods are damaged due to power supply disturbances. Standard cover includes a compensation limit of €700 per insurance year. With additional cover, the limit can be increased from €3,000 up to €15,000.

For example, if a refrigerator breaks down due to an electrical power surge, we will compensate the loss up to the limit of compensation specified in the policy.

We will provide advice and assistance from a locksmith, plumber, carpenter, and security guard in unforeseen, sudden situations to prevent further damage to your home. This service can be used three times per insurance year.

For example, if a pipe bursts in your home and water is escaping, a plumber will stop the leak and install a temporary solution. 

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We will provide practical and financial support during travel, for instance, in the event of trip cancellation or curtailment, damaged, delayed, or lost baggage, or need for medical assistance. The insurance can be taken out for yourself and your family on an annual basis. At your choice, cover is valid in Europe or worldwide.

For example, if you experience sudden severe toothache during a trip and require urgent dental treatment, we will cover the costs of the dental consultation up to the limit specified in the policy.

We will provide financial support in the event of bodily injury, dislocations, burns, frostbite, or diagnosis of critical or serious illnesses. The policy can be taken out for yourself and your family, and applies worldwide.

For example, if you fall, fracture an arm, and require medical treatment, we will pay compensation in accordance with the terms of the policy.

We will protect you against unforeseen expenses that may arise for solar panels, solar batteries, and solar collectors installed and secured on the structures of the insured home. If the solar panels are not affixed to your home, they can be insured by special endorsement in the policy.

For example, if solar panels installed on the roof of your home are damaged during a storm, we will compensate the resulting losses.

We will provide financial support to cover veterinary medical fees, as well as in the event of theft or death of your pet. With us, you can insure dogs and cats aged from 6 months up to 10 years.

For example, if a pet is poisoned and requires urgent veterinary care, we will cover the treatment costs.

We will protect you against unforeseen expenses even while construction or renovation work is taking place in your home. Without special endorsement in the policy, we insure:

• buildings whose construction has been completed and which are in the process of being officially approved for use;
• buildings and apartments during renovation works that do not require statutory approvals / building consent;
• apartments during previously approved renovation works.

Subject to individual agreement and endorsement in the policy, we insure:

• buildings where renovation requires a building permit or statutory approvals;
• buildings constructed according to a project whose building permit or planning approval has expired;
• buildings and apartments where unauthorised alterations have been carried out after commissioning.

For example, if a pipe bursts during renovation works, damaging the floor and building materials stored in the home, we will cover the cost of restoring the floor and compensate you for the damaged materials.

We provide greater peace of mind when you are renting out your property. We distinguish between two types of rental based on how long the property is rented out for:

• short-term rental: up to 20 days;
• long-term rental: more than 20 days.

For long-term rented accommodation, cover for the home and household goods remains valid also against deliberate or accidental damage caused by the tenant. For example, if a tenant accidentally damages a sofa or other furnishings in the accommodation, we will indemnify the loss.

If the apartment is rented out on a short-term basis, the policy must state that it is rented out on a short-term basis.

Important! We do not insure short-term rental residential buildings, guest houses, or their outbuildings.

Yes, when insuring a residential house, you can also insure outbuildings – utility sheds, a sauna, and other ancillary structures.

A home insurance policy can be bought for buildings, outbuildings, and apartments provided their physical wear and tear does not exceed 70% and the property or parts thereof are not in a hazardous condition.

Yes, a summer cottage or garden house can be insured, provided that you also have a BALTA home insurance policy for your primary residence – apartment or house.

Yes, apartments rented out on a short-term basis can be insured, but this must be specified in the policy. To buy such a policy, contact your insurance advisor, call 67522275 or send a message.

Yes, a home can also be insured during renovation and construction. If the renovation requires a building permit or if the property is under construction, you must inform a BALTA insurance specialist prior to buying the insurance policy.

No, intruder and fire alarms are not mandatory requirements to insure your home with BALTA.

Yes, you can separately buy property insurance alone or personal public liability insurance alone.

If you insure all home contents, all items located within the insured home are covered. A separate inventory must be submitted only if you wish to insure jewellery, paintings, fur coats, antiques, collections, and registered firearms.

What are the advantages of BALTA political conflict risk coverage?

BALTA political conflict risk coverage provides broader protection for your home than solutions intended only for peacetime or for separate military incidents. It applies not only to damage caused by military unmanned aerial vehicles, but also to losses resulting from war, civil war, acts of terrorism, sabotage, riots, rebellion or a coup d'état.

In addition, BALTA offers high compensation limits – up to EUR 200,000 for apartments and up to EUR 500,000 for private houses. At present, this is the only solution for private homes in Latvia that provides compensation for losses in the amount of 100% within the specified compensation limits.

Will political conflict risk cover damage caused by Russian and Ukrainian drones?

Yes, political conflict risk will cover losses that occur in the course of warfare between Russia and Ukraine, including cases where drones launched by these countries enter Latvian territory and cause damage. 

What type of political conflict is considered war?

War is the use of physical force between two sovereign states to achieve any objective, an armed conflict between sovereign states, or declared or undeclared warfare between sovereign states.

Will political conflict risk cover losses in the event of war between any states?

No, political conflict risk does not cover losses if two or more military superpowers are directly involved on opposing sides in the war: the United States of America, the United Kingdom, France, the Russian Federation and China.

In which cases can it be considered that damage to a home was caused by war?

War is considered to be cases where an armed conflict takes place between two states, regardless of whether the states have declared warfare or not. Political conflict risk will compensate for losses if the customer's home has suffered as a result of such an armed conflict, for example, if damage was caused by a drone launched by a warring state. 

What are the compensation limits for political conflict risk coverage?

The maximum compensation limits range up to EUR 200,000 for apartments and up to EUR 500,000 for private houses. 

What are the exceptions for political conflict risk?

Insurance does not cover losses arising from: 

• nuclear weapons, radiation or radioactive contamination during both wartime and peacetime;
• confiscation, nationalisation or expropriation of property due to a government decision;
• war, if it is between at least two of the following countries: the United States of America, the United Kingdom, France, the Russian Federation and China;
• business interruption, loss of income and other indirect losses;
• the effects of chemical, biological or electromagnetic weapons;
• data loss, IT system disruptions or cyber-attacks;
• fines, sanctions or breaches of contractual obligations.

 How will BALTA determine whether a political conflict risk has occurred and the customer is entitled to compensation?

To verify that the event is related to war or another event corresponding to political conflict risk, BALTA will take into account the information provided by competent state authorities.

• Ensure your own safety and the safety and health of your loved ones.
• Inform the responsible emergency services.
  •   In the event of a fire – the State Fire and Rescue Service.
  •   In the event of malicious actions by third parties – the State Police.
  •   In the event of a collision with a land vehicle – the State Police.
  •   In the event of an explosion – relevant emergency service.
  •   In the event of a utility service accident / failure – the relevant emergency service, property management company, property owner, or municipal police.
  •   In the event of a water supply mains accident – the relevant emergency service, property management company, or both.
• As soon as reasonably practicable, notify us of the occurrence of the incident and take all possible and reasonable measures to mitigate losses.